AI Training

Order Fulfilment

The communication received throughout the procurement process continually improves, and we strive to offer the best communication possible. 

The first step is the order being confirmed in the app by the salesperson. Once this is done, Capture receives an email confirming the order. 

The salesperson/store will then get updates from Capture at the below stages. 

• Automatic notification that the order has been received from the salesperson
• Email or call confirming the check measure has been booked. 
• Email or call once check measure has been completed. 
• Confirmation installation has been completed.
• Call/Email for any issues that arise upon check measure or installation

Capture Will contact the customer for these reasons 

• Call to book the check measure
• Email/text confirming check measure date
• Call to book the installation date
• Email/Text confirming the installation date
• Thank you once installation has been completed.

event	Portal Event	Communication	Type	Content	Sender	Recipient	Note
1	Processing		Order confi	Email	Include Order Form	AM	Ops	MANUAL
2	PO Received PO Number Account Name Address	Introduction to Showroom	Email	Thanks for your Order And introduction And we will make contact with your customer to book in measure Would you like to present? Any comments around this order we should know about?	Ops	Showroom	AUTOMATE
3		Book in Measure with Customer	Phone	Intro to customer Schedule measure Email follow up	Ops	Customer	MANUAL
4		Follow up measure date with customer	Email	Confirm date/time for measure	Ops	Customer	MANUAL Do we have customer’s email?
5	Booked in Measure PO Number Account Name Address Measure Date	Notify Showroom of Measure Booking	Email	Email to notify showroom of date of measure	Ops	Showroom	AUTOMATE
6	Measuring	Measured PO Number Account Name Address Measure Date	Windows Measured	Email	All measured and: All good Minor changes (no cost impact, we will proceed) Changes, cost impact, please advise Lead time Comments around removing furniture	Ops	Showroom	AUTOMATE If (3) AM’s are notified and get involved
7	Procuring		Book Install Date/Time	Phone	We have received all product, can we book in an install Book in Install Date Reminder to move furniture out the way	Ops	Customer	MANUAL
8		Follow up Install Date/Time	Email	Email to confirm schedule date/time	Ops	Customer	MANUAL
9	Installing	Booked for Install PO Number Account Name Address Install Date	Notify showroom that install has been scheduled	Email	Install has been booked with your customer. Date of install	Ops	Showroom	AUTOMATE
10	Completed PO Number Account Name Address	Product Installed	Email	We have installed all product - all good!	Ops	Showroom	AUTOMATE
11		Thank you to customer	Email	Thanks for your business - reach out if any questions	Ops	Customer	Who owns the customer? Who should customer reach out to with issues AUTOMATE
12	PRODUCT NOT INSTALLED (ISSUES)		Product Installed	Phone Call/ Email	We installed, this will require a rework	AM	Showroom	AUTOMATE
13		Install Issue	Email	We installed, this will require a rework	Ops	Customer	MANUAL

 

Curtain Specification Overview

Curtain specifcations for capture are

• Min width 300mm
• Max width base on supplier limitations, the app has all fabric limitations built in, so it wil not allow you to order something if it's too big or too small. 
• Curtain drop will be supplied as 10mm off the floor
• Operation all curtains will be supplied with flick sticks
• Heading options are Pencil pleat and s-fold
• fabric type options sheer blockout and dimout
• Track options are non decorative and decorative the style used does depend on the heading type.
• Hem Sheer curtains will have a weighted hem
• blockout curtains hems will be 80mm double turnde
• Heading tape for s fold curtains will be 25mm and pencil pleats are 75mm 
• Track vertical options are standard (150mm above architrave)/ below cornice/ceiling mount, or a custom option that you select.
• Track width options are standard (100mm past arhchitecture)/ wall to wall or a custom option. 
• Double curtains option the window curtain will always be a pencil pleat curtain. You have the option to do a s fold or a pencil pleat as the room curtain
• dual curtian projection will be approximtely 200mm

Shutter Specification Overview

 

Roller Blind Mounting Positions

face fix mounting positions for roller blinds are face fix and reveal fit

roller blind face fix pros and cons

Pro's

• best solution for windows with obstructions
• when back rollers, less light bleed that reveal fix

Con's

• larger projection into the room the reveal fix

reveal fix pros and cons

Pro's

• Least projection into the room

Con's

• larger light gaos than back roller face fix
• many obstructions impact this position

Roller Blind motorisation

the motorised roller blind we offer is the sonesse 30 wirefree (li-ion) rts. 

This is a battery operated system

Voltage 12V DC

Torque 2Nm

Sould level 44 dBA

speed is 10-28 rpm adjustable

low battery indicator LED

Radio frequency for RTS 433.42 MHZ

 

Roman Blind How to measure them

for roman blinds on windows, face fit romans should be 250mm aboive the architrave and 20mm past each vertical architrave and up to 40mm below the bottom architrave. 

For sliding doors that are face fit,it should be 150mm above the arhitrave 20mm past each vertical rchitrave and will sit 10mm above the floor.  

 

Roman blind specification overview

 

Roman blind Chain lengths

 

Venetian blind specification overview

 

Vertical Blinds Specification Overview

Panel glides spec sizing

panel glides selections

• base bar colour - white
• wand colour - white
• panel overlap 85mm
• track colour - white